我: I don't remember signing up for any re-occurring services. I just used it once as the website offers free credit report.
公司: Once you establish your account with us, the service is on. Yes, the report you requested is free but it says on the website that the first 5 days are free but you have to cancel the membership in the next 2 days to avoid further charges.
我: Are you serious? Do you really expect me to remember those details in your fine fine fine prints? I really think your practice is predatory. You lure a customer in with your so called "free" report and then charge them afterwards without them even knowing it. I didn't even noticed that I am paying it twenty some bucks a month for the past 4 months until yesterday. That's why I am filing a dispute with my credit card company.
公司: Sorry Sir, but you should have canceled the service in those two days if you don't need the service.
我: (I am getting kinda mad at this moment) I understand you got a job to do and you have to say what you have to say. But as a consumer, I gotta say what I have to say as well. I think it's totally unfair for a regular customer to remember all the details. 48-hour window to cancel? Is this some kinda appointment I have with my dentist? Also even my dentist calls me before the appointment to remind me about it. Did you even contact me after 5 days to remind me that I need to cancel the membership in the next 2 days? No, you DIDN'T. It's not about the money. It's about taking a stand. I've put up with these predatory practices in the past, but not this time. I am fed up with it. I am no way in hell paying for these 4-month of membership fees.
公司: OK, Sir, if you really want to get the money back, you have to write to our Customer Service Center about this. The address is ...
我: (I cut her off right there) Listen, I am not gonna write anything to anyone. You basically treat me like a rabbit in the circus. I have to jump through more hoops to get the little carrot. No way. I need the money now and from you. If I don't get the refund today, I will file a formal complaint to the Small Business Bureau about your little practice and I am gonna do other things. I don't know what I am gonna do yet, but I sure will do something. I am willing to go whole nine yards on this one.
公司: OK, Sir. All I can do, within my capability, is to refund you this month's charge, which is $22. And no more future charges will occur either. Can we do that?
我: Oh, sure. Let's do it. (I was happy to get anything back actually)